About Us
IT that works for you
Forward Intellect is a managed services company created by two senior consultants that found themselves constantly saying "we can do that better", so we decided to move forward and have been working with small and mid-sized businesses ever since. A large part of "doing a better job" is about listening, interpreting and applying common sense. After spending nearly 40 years consulting and engineering IT solutions for the largest Manufacturing, Pharma/Healthcare and Consumer Packaged Goods companies, we can back up what we propose to our client with true experience and knowledge. If you are upgrading your comapny infrastructure, deploying a workforce, implementing cloud solutions or trying to better leverage in-house teams, we can provide the leadership and technical know-how for short-term projects or long-term managed services support. ...and we are happy to do it!!
Edward ("Ed") Knudholt
Founder and OwnerWhat about Me
Starting out developing software in assembler, C/C++ and other mainstream languages lead to being a very successful technical leader for EDS, Cap Gemini and other consulting firms. I developed a diverse leadership background from building on more than 40 years of delivering across multiple business sectors such as Life Sciences, Manufacturing, Consumer Packaged Goods as well as small to medium sized businesses. Having responsibility for global resources and being accountable to and working with the C-Suite for more than two decades of his career has fostered an acute understanding of matrixed organizations and the ability to manage without losing sight of the corporate vision. Founding member of Forward Intellect LLC. – is a Michigan company focused on working with small to medium sized companies and municipalities to deliver consulting and technology related services promoting infrastructure, edge and application security, Managed Threat Response for the enterprise including related monitoring and management of the deployed technologies.
About Us
IT that works for youForward Intellect is a managed services company created by two senior consultants that found themselves constantly saying "we can do that better", so we decided to move forward and have been working with small and mid-sized businesses ever since. A large part of "doing a better job" is about listening, interpreting and applying common sense. After spending nearly 40 years consulting and engineering IT solutions for the largest Manufacturing, Pharma/Healthcare and Consumer Packaged Goods companies, we can back up what we propose to our client with true experience and knowledge. If you are upgrading your company infrastructure, deploying a workforce, implementing cloud solutions or trying to better leverage in-house teams, we can provide the leadership and technical know-how for short-term projects or long-term managed services support. ...and we are happy to do it!!
Edward ("Ed") Knudholt
CEO | Founding MemberIT service management makes sure that all (internal) customers are able to access the network and devices are working as expected. Today it's not only about if IT is on, but adding value to your organization’s business goals to enable the business without being limited by technology.
Discussing a client’s strategy for technology and building the overall plan consisting of objectives, principles and tactics relating to its use within the organization is a fundamental building block to successfully leveraging and integrating such a critical component.
Not losing sight that strategies primarily focus on the technologies themselves, by partnering with you and being in a trusted role, we help make sure the people who directly manage those technologies can align with the organizational vision.
What some of our clients say
What’s been the single biggest benefit to you and your company since having us take over your IT: ""Streamlining our systems, identify and prioritize which direction/equipment we should focus on so as not to rebuild the entire system all at once and helping to navigate the Office 365 sign up procedure, deployment and management"
What do you feel we do better than other IT firms: "We don’t have much experience with other IT firms, but directions and suggestions, along with what the anticipated costs was a definite help to us."
If someone were on the fence about working with us, what would you tell them: "These guys know their stuff, and are very helpful in the implementation"
What's been the single biggest benefit to you and your company since having us support your IT: "I am able to access your expertise very quickly as you always return phone calls. The voip phone is helpful as it is less expensive and allows us flexibility in the future of adding more lines."
What do you feel we do better than other IT firms you may have worked with in the past? "I feel like you listen to me and don't talk down to me even though I am computer illiterate. Other IT guy in the past acted like I was bothering him and it made me hesitate to call him."
If someone was on the fence about choosing us as their IT firm, what would you say to them? "You can't lose. They will provide support quickly and will solve the problem with expertise and efficiency. They have a great knowledge of the hardware and implementation of new equipment."
What’s been the single biggest benefit to you and your company since having us provide VoIP services? "I am an old school customer that prefers the availability of a land line. My choice to use “Ed’s Company” has allowed me to stay connected, while working from home during the pandemic."
What do you feel we do better than other IT firms you may have worked with in the past? "I switched from another major provider following a never-ending pattern of price increases and service reductions. All these years later, I am still happy with my choice and have no regrets."
If someone was on the fence about choosing us as their IT firm, what would you say to them? "I have used “Ed’s Company” for many years. They are responsive, cost competitive and provide a great suite of features that I can customize to meet my needs…"
What about Me
Starting out developing software in assembler, C/C++ and other mainstream languages lead to being a very successful technical leader for EDS, Cap Gemini and other consulting firms. I developed a diverse leadership background from building on more than 40 years of delivering across multiple business sectors such as Life Sciences, Manufacturing, Consumer Packaged Goods as well as small to medium sized businesses. Having responsibility for global resources and being accountable to and working with the C-Suite for more than two decades of his career has fostered an acute understanding of matrixed organizations and the ability to manage without losing sight of the corporate vision. Founding member of Forward Intellect LLC. – is a Michigan company focused on working with small to medium sized companies and municipalities to deliver consulting and technology related services promoting infrastructure, edge and application security, Managed Threat Response for the enterprise including related monitoring and management of the deployed technologies.
Adding Value | Strategy | Partnering & Building Trust
Three Fundamental Values
IT service management makes sure that all (internal) customers are able to access the network and devices are working as expected. Today it's not only about if IT is on, but adding value to your organization’s business goals to enable the business without being limited by technology.
Discussing a client’s strategy for technology and building the overall plan consisting of objectives, principles and tactics relating to its use within the organization is a fundamental building block to successfully leveraging and integrating such a critical component.
Not losing sight that strategies primarily focus on the technologies themselves, by partnering with you and being in a trusted role, we help make sure the people who directly manage those technologies can align with the organizational vision.
What Some of Our Clients Say
What’s been the single biggest benefit to you and your company since having us take over your IT: ""Streamlining our systems, identify and prioritize which direction/equipment we should focus on so as not to rebuild the entire system all at once and helping to navigate the Office 365 sign up procedure, deployment and management"
What do you feel we do better than other IT firms: "We don’t have much experience with other IT firms, but directions and suggestions, along with what the anticipated costs was a definite help to us."
If someone were on the fence about working with us, what would you tell them: "These guys know their stuff, and are very helpful in the implementation"
What's been the single biggest benefit to you and your company since having us support your IT: "I am able to access your expertise very quickly as you always return phone calls. The voip phone is helpful as it is less expensive and allows us flexibility in the future of adding more lines."
What do you feel we do better than other IT firms you may have worked with in the past? "I feel like you listen to me and don't talk down to me even though I am computer illiterate. Other IT guy in the past acted like I was bothering him and it made me hesitate to call him."
If someone was on the fence about choosing us as their IT firm, what would you say to them? "You can't lose. They will provide support quickly and will solve the problem with expertise and efficiency. They have a great knowledge of the hardware and implementation of new equipment."
What’s been the single biggest benefit to you and your company since having us provide VoIP services? "I am an old school customer that prefers the availability of a land line. My choice to use “Ed’s Company” has allowed me to stay connected, while working from home during the pandemic."
What do you feel we do better than other IT firms you may have worked with in the past? "I switched from another major provider following a never-ending pattern of price increases and service reductions. All these years later, I am still happy with my choice and have no regrets."
If someone was on the fence about choosing us as their IT firm, what would you say to them? "I have used “Ed’s Company” for many years. They are responsive, cost competitive and provide a great suite of features that I can customize to meet my needs…"